Google Review & Reputation Management
A steady stream of new reviews, and a professional response to every single one. We help Miami businesses build the kind of online reputation that ranks higher and turns searchers into customers.
All figures and guidance published by Google.
Your competitors are getting reviews. You're not.
Local results are dominated by businesses with higher ratings and more recent reviews. If your competitor sits at 4.7 stars with 200 reviews and you're at 3.9 with 40, customers pick them, almost every time.
- Low review counts signal an inactive or struggling business
- Unanswered negative reviews quietly drive customers away
- Most happy customers won't leave a review unless you ask
- Google ranks businesses with more and better reviews higher
A system that builds your reputation on autopilot
We build a review pipeline that brings in a steady flow of new 5-star reviews, and we make sure every review, positive or negative, gets a thoughtful, professional response in your voice.
What reputation management really is
Reputation management is the ongoing work of steadily earning new reviews and responding to all of them, so your rating, your review count, and how recent and well-handled those reviews are all keep climbing. It's part marketing, part customer service, done on a schedule instead of whenever you remember.
Reviews used to be a "nice to have." That changed when Google folded them into local search and Maps. Today Google openly lists reviews under prominence, one of its three local ranking factors, and recommends that businesses respond to every review. So your reviews now do double duty: they convince the customer, and they convince Google.
Here's the honest part most agencies skip: you can't fake this, and you shouldn't try. Buying reviews or only asking your happiest customers ("gating") violates Google's policy and can get your profile penalized. The durable win is a real system that asks everyone and handles every response well. That's what we run.
Reviews drive both your ranking and your revenue
One review profile quietly does three jobs at once. Most businesses only think about the star number.
A ranking signal
Your review count, average rating, how recent they are, and whether you respond all feed Google's prominence factor. It's one of the few ranking levers you can actively build every month.
A trust and click magnet
A higher star rating lifts your click-through rate in search and Maps. Faced with a 4.8 and a 3.9 side by side, people pick the 4.8 without a second thought, and Google notices that too.
The response factor
Replying to reviews, good and bad, is something Google recommends and customers quietly judge you on. It's where most businesses slack, which makes it easy ground for you to win.
Based on Google's own local ranking guidance. Reviews are the rare ranking factor that also directly sways the buying decision.
Everything in the $297/mo add-on
Review request automation
Automated follow-ups to every customer after a visit or transaction, making it frictionless for them to leave a review. Compliant with Google's policy, no incentives, no gating.
Review response service
We respond to every Google review within 48 hours, positive and negative, in your brand's voice.
Policy violation flagging
We identify and flag reviews that violate Google's policies and submit removal requests on your behalf.
Monthly review report
A summary of new reviews received, current rating, response rate, and how you compare to key competitors.
What working with us actually looks like
Free audit
We check your current rating, review count, recency, and response rate, and show you how you stack up against your top local competitors. No charge.
Automate requests
We set up a compliant request sequence that goes to every customer and makes leaving a review a one-tap job.
Respond to all
Every review gets a professional reply in your voice within 48 hours, and we flag anything that breaks Google's rules.
Report
A clear monthly report on new reviews, your rating trend, and response rate, so you can see the reputation building.
$297/mo add-on
Available standalone or included in Growth and Pro plans. No contracts. Cancel with 30 days notice.
Get StartedStandard packages don't fit every business. If yours needs a different size, we'll scope it and quote it. Just ask.
Common questions
How do you get more Google reviews for my business?
We set up an automated review request sequence that sends a follow-up to every customer after a visit or transaction. The message makes it one tap for satisfied customers to leave a review. How quickly volume picks up depends on your transaction flow and customer base.
How many Google reviews do I need to rank higher?
There is no universal threshold, but businesses with 50 or more reviews at 4.5 stars or above tend to outperform competitors in most local markets. Recency matters as much as total count; a steady flow of new reviews each month carries more weight than a pile of old ones.
Should I respond to negative reviews?
Yes. A calm, professional reply often earns more trust than the bad review cost you, because future customers are reading how you handle problems. Google also recommends responding to reviews, so it helps your standing as well as your image. We handle every response in your voice.
Is it against Google's rules to ask for reviews?
You're allowed to ask customers for reviews. What Google prohibits is offering incentives or "gating" (only asking happy customers). Our requests go to every customer and never offer a reward, so you stay fully within Google's policy.
Can you remove bad reviews from Google?
We can flag and submit removal requests for reviews that violate Google policies, including spam, fake reviews, and conflicts of interest. For legitimate negative reviews, we write professional responses that build trust more effectively than deletion ever could.
How is reputation management priced?
It's $297/mo as a standalone add-on, or included in our Growth ($797/mo) and Pro ($1,497/mo) plans. Founding-client pricing is available to a limited number of new clients, so ask us for your rate. All plans are month-to-month with no contracts.
We'll audit your reviews, free
We'll check your current rating, review count, response rate, and how you compare to your top local competitors.
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Expect a response within 24 hours. Gracias.